Ethics is something we’re big on here at ECSG. Typically, ethics is showcased by an individual’s behaviour, and rooted for the most part in sound moral principles.
The way in which we conduct ourselves is the best insight we provide of ourselves to others. In business, like in private, ethics is something we continually practice at ECSG, in all our dealings and it’s something we like our customers to judge us on.
Let Us Explain Just How Our Service Provision Works, Courtesy of Our Guide to Ethical Claims
The starting point for our ethical claims journey is the establishing of one of the fundamentals of claims handling and management. Namely, the first notification of loss, or FNOL/ENOL.
Either via our app, or our team at ECSG directly, your client needs to let us know exactly what’s happened. Once we’ve been made aware of the basics, our team will spring into action, providing an effective triage service.
This is made possible by the pioneering technology we have at our fingertips, which allows us to assess your client’s situation, and quickly provide an estimation of the costs involved to repair the vehicle. Being able to tap into extensive databases and collaborate with our nationwide supply chain partners puts ECSG in the driving seat to ensure that both you and your clients receive a seamless service from us from the outset.
Communication is Key to Ethical Claims
Not only do we keep in touch with your clients at every stage of the claims management process, but the team at ECSG communicates with every other party to ensure they’re kept in the loop.
Entering into positive dialogue with third parties from the get-go, it’s our business to manage them and their expectations within a controlled claim environment and seek to facilitate repairs and mobility requests from the initial juncture.
ECSG manages entire claims processes, which means our channels of technology-derived communication cover every perspective. And which means we are answerable to clients every step of the way. From capture and management, through to mitigation, communication is paramount in our book.
Leakage is Minimal, Yet Our Success Rates are Maximal
Our business model is all about resolving issues after a motor accident, as quickly and as stress-free as possible for your clients. We are strong believers in doing right for people, and one of the best ways to get things right is to look to provide solutions to problems promptly.
Our speedy intervention ensures minimum leakage, and even in the event of a total loss, ECSG concentrates on getting to settlement effectively, and directly. This way, reducing off road time, and doing all that we can so that your clients can continue their life with as little inconvenience as possible.
We Are Ethical, Because YOU Count
Clients should never just be a number, like they so often are when it comes to business transactions, and the world of commerce. At ECSG we know how making a motor claim can have a potentially negative impact on people’s lives, so we try to make a meaningful difference. We always strive to do what’s right by motor claims clients. Irrespective of where the fault lies, our responsibility is to them.
We specialise – and have earned our stripes – in handling the niche and more nonstandard of motor claims, areas which our team relish the challenge of. One of the reasons being that we’ve long felt that there are too many obstacles placed in front of a customer at the beginning of the typical claims process.
Especially with fault claims handling, and the daunting prospect of so many separate parties involved. Hence why ECSG makes all the running – with support from our supply chain partners and third parties – so your clients don’t have to.
To find out more about the ethical claims handling, outcomes and settlements we pursue at ECSG, get in touch with our team of experts.