Join us as we sit down with Claims Director for ECSG, Simon Oliver, as we hear about how his experience in senior positions within the motor trade and motor insurance industry have shaped his career. Being responsible for all commercial activity and general claims strategy is no easy task, though Simon has proven to be […]
A Catch Up with Simon Oliver, Claims Director Read More »
For a successful business, offering a great customer serviceand adopting new technologies will always go hand in hand. That’s why it’s important to remember that using or investing in the latest technology doesn’t mean that your business no longer needs real-life people behind the scenes. A recent LinkedIn article highlights that as the Internet of Things
Why Using Technology Doesn’t Mean Working with Robots Read More »
With years of experience in senior roles within the insurance and supply chain industries, our team at ECSG are highly skilled at motor claims intervention. We act impartially and independently to deliver tangible results and are able to support with service fulfilment and supply chain execution. Let’s take a look into how we do this,
5 Ways ECSG Can Help With Claims Intervention Read More »
From automotive and home, to small business and liability, fraudulent insurance claims have been on the rise in the UK as the country continues to recover from the coronavirus pandemic and the cost-of-living crisis. According to a recent survey by FRISS, 20% of claims filed in 2022 so far have been thought to contain fraudulent
Why Insurance Fraud is on the Rise Read More »
Join us as we sit down with Head of Claims Operations for ECSG, Jayme Morgan, as we hear about her personal experiences in working with clients. From utilising our ethical frameworks to being part of a senior management team with a combined 135 years’ experience in the insurance and supply chain industries, Jayme Morgan joined
A Catch Up with Jayme Morgan, Head of Claims Operations Read More »
In an effort to improve road safety in Europe, speed limiting software known as the Intelligent Speed Assistance system (ISA), is due to be rolled out as mandatory for all new car sales starting in 2022. However, there are naturally a lot of questions around what exactly these mandatory speed limiters mean for UK drivers.
What are Mandatory Speed Limiters and Why are They Being Fitted to all New UK Cars? Read More »
As the UK moves towards a more sustainable future, the motor claims industry has no choice but to keep up. Green OE (original equipment) car parts are soaring in popularity, with consumers and professionals alike, striving for the most environmentally friendly vehicle repair options available. The ‘Road to Zero’ carbon emissions strategy sees the UK
What impact do green OE car parts have on vehicle insurance claims? Read More »
Supply chain issues have been a significant challenge since the pandemic began in 2020, affecting so many more industries than just automotive. As a direct result, UK businesses relying on importing raw materials and intermediate products from abroad, have struggled, and international supply chains are under more pressure than ever. In their recent comment, the
Under Pressure: The Supply Chain Outlook for 2022 Read More »
Over the past decade, many businesses have witnessed the enormous benefits of offering technology enabled customer service, from cost-savings and customer retention, to helping to build overarching customer advocacy. Digital transformation is being adopted on a mass scale, so it’s imperative that companies keep up with and maintain an on-demand, digital-first approach at all times.
What Does It Mean To Offer Technology Enabled Customer Service? Read More »
Recent Storms’ Dudley, Franklin and Eunice have caused nationwide damage over the past few weeks, with wind speeds reaching up to 122mph and heavy rain leading to more than 150 flood warnings. As a result, the red weather warnings of unusually high winds and floods have brought insurance policies to the forefront of many
How High Winds, Heavy Rain and UK Storms Affect Insurance claims Read More »
