‘Electronic Notification of Loss’ has replaced the more traditional, ‘First Notification of Loss’ in the contemporary insurance lexicon, yet amounts to the same thing at first glance.
It’s the electronic equivalent of FNOL. Which, essentially, is the initial report made to a policyholder’s insurance provider in the immediate aftermath of a loss, theft or damage of an insured asset. In terms of motor claims, a vehicle. It’s also acknowledged as the initial step in the formal claims process lifecycle, which is where ECSG comes in.
For a seamless digital experience to work, automation is key to this service provision. Our ENOL fulfils this objective by actively enabling notification of loss touchpoints between all relevant parties… Which in turn means a more customer-centric and proactive approach to claims handling, especially in terms of the data exchange.
How Cutting-Edge Tech Now Drives the Wheels of FNOL
As soon as a policyholder informs an insurer that they’ve been involved in a road traffic accident of one description or another, then the process of determining the key facts – including establishing fault – starts right then and there. Yet with even more immediacy than what used to be, thanks to the intervention of the advancement of technology we’re all very familiar with.
Dedicated apps, such as our own bespoke product, make for a far more seamless and streamlined FNOL journey than we’ve known previously. And interaction with the hand-held devices we carry with us everywhere are pivotal to the fast-tracking new ENOL approach to motor claims.
Once referred to as ‘big data’, today the onset of more predictive modelling techniques has seen a tech revolution in the motor claims sector. One which both simplifies and shortens historically lengthy processes in their own right. Analytics tools now ensure that less time is spent at the FNOL stage, while minimising margins for potential errors. The likelihood of fraudulent claims is also drastically reduced thanks to the advent of this new tech.
Reinventing and Future-proofing FNOL
Ease of use is at the core of our bespoke ENOL ethos, which begins with policyholders capturing important information and details at the scene of the motoring incident. This satisfies policyholders’ preferences for a self-serve approach to the motor claims process, from beginning to completion.
Unrestricted access to our ENOL virtual dashboard allows for images taken – along with any other documented proof the insured has to hand – being uploaded to our secure system. One of the clearest advantages to this is the elimination of sending insurance documents in the post; which again, enables the process to be far quicker than it once was. And is more environmentally friendly too!
Your client being able to contact us at every point directly through our app, is a forward-thinking claims management solution to not just the ENOL stage. And one which encourages digitally-based communication and transactions between insurers and policyholders.
It’s now possible to virtually collate every aspect regarding FNOL, affording insurers to almost instantly calculate how accidents happened, collaborate images uploaded to our app, facilitate AI to assess damage and cost, and triage the claim. All at the swipe of our handy app that is fully customisable and can be white labelled too.
ECSG Provide FNOL Coverage and Interactions Whichever Way Policyholders Feel Comfortable With
Our investment in leading technology has made ENOL a viable alternative to existing principles of loss notification procedures. But of course, our team is still here to receive policyholders’ calls if they would prefer to physically speak with someone. Rather than instigate the motor claims process via what’s quickly being adopted by policyholders as the ‘new normal’.
However, the benefits of ENOL are there for all parties to see, and include –
- Loss data automatically logged and processed
- Customer control and entire motor claims process transparency
- Intelligent repairer matching and allocation
- Automatic triage and settlement
- Reduced claims leakage
- Real-time decision making
- Fast and efficient end-to-end claims process
By instructing ECSG via ENOL methods outlined here, our team will successfully manage your client’s motor claim from outset to settlement, ensuring ease-of-access, clarity and interaction at all the important stages.
Get in touch with us today to find out more.