When you run a fleet of commercial vehicles, any time when they’re spent off the road is going to end up costing your business. Potentially costing a significant amount of money should the down time escalate. The bottom line is, if a commercial vehicle you operate is temporarily out of action, you need it back on the road again as quickly and conveniently as possible.
But what are the primary reasons why a commercial vehicle is out of action in the first place?
One of the main reasons why a commercial vehicle might spend some unexpected time out of service, is when it’s involved in a road traffic accident.
ECSG Are The Commercial Motor Claims Emergency Service
Akin to an emergency service – only specifically aimed at insurers, brokers, MGA’s – ECSG are proven specialists in providing early intervention for your clients. Courtesy of being widely recognised and regarded in the sector for our technical claims handling expertise.
Early adopters to the very latest technology platforms, ECSG provide a personable and tailored approach to each and every policyholder’s individual predicament. Taking a great deal of pride in the cornerstones of our service delivery ethos, we work diligently towards eliminating a lot of the historical transactional costs, while also eradicating supply chain leakage.
But just how do we go about achieving this?
The Earlier We Intervene, The Quicker the Resolution
The key area where ECSG is ahead of the curve is in early intervention practices. The ability to respond to commercial motor claims quickly is instrumental from a policyholder’s perspective. With early intervention seen as a critical tool to achieve positive outcomes for all parties, and something ECSG has built its reputation on. In the majority of cases, immediate intervention following a vehicle accident significantly reduces insurance claims costs. Something first identified a few years back, yet a founding principle that ECSG has always championed.
The advantages of intervening promptly speaks for itself. As claims management handlers we appreciate that the longer and more drawn out a commercial claims process is the greater it impacts on a policyholder’s livelihood. Not to mention both their physical and psychological wellbeing, depending on the nature and extent of the vehicle accident which necessitated the pursuing of our motor claims provision.
Talk Me Through the ECSG Approach…
Our triage process is pivotal from the outset, and fundamental to a subsequently swift and seamless service. ECSG triage your policyholder’s vehicle damage up front, by facilitating the latest technology to determine the scale. Which in turn shapes our experts’ initial response via first points of contact.
By having ‘eyes and ears’ at the scene, so to speak, we can quickly establish blame and fast-track the first notification of loss (FNOL) protocols, remotely. Our experienced team will talk policyholders through the process then and there in the aftermath of an incident on the road, highlighting liability decisions and booking the damaged vehicle into an approved repair centre.
What’s more, this part of the process will be handled with empathy towards the policyholder, as our team is well versed in trauma management. Here at ECSG we understand just what this unfortunate situation means to those directly affected. Not to mention the significant impact it can have on livelihoods as well as emotional health in the immediate timeline which follows a vehicle collision.
All of which hopefully explains why we place such strong emphasis on quick interventions for commercial motor claims.
How ECSG Will Put Commercial Vehicle Policy Holders Back on the Road to Post-Accident Recovery
The key advantages to early interventions can be summed up in three, unequivocal core areas. Most notably; the hastening of enquiries surrounding accident circumstances, acting on a policyholder’s behalf when liability is contested, and avoiding often spiralling third party hire and repair costs by providing timely access to an approved vehicle repair network.
Central to this offering to policyholders is the provision of a replacement vehicle and mitigate the costs associated with this in terms of traditional credit hire agreements. This ensures that a policyholder preserves their continued mobility with a substitute that works best for them, while the ensuing insurance procedures are worked through behind the scenes.
ECSG has a connected, nationwide supply chain in place which actively enables us to service your policyholders’ needs quickly and effectively. Irrespective of either the claim or where fault is apportioned. From undertaking immediate FNOL and organising mobility alternatives, through to streamlining vehicle recovery and repairs, we have in place all the solutions to your commercial vehicle policyholder’s needs in the event of an incident beyond their control.
For more information contact us today.