Ethics are hugely important to us and the way in which we conduct our business. After all, ethics should inspire and to some degree, govern how we all interact with one another at various levels, in our private lives as much as our professional.
Yet it’s no good using the word without fully understanding its implications. Reminding ourselves what it means, and more importantly, how its facilitation impacts on our lives and how we embrace it as we perform our business roles here in 2021.
Often bandied around in society, many might view ‘ethics’ as nothing more than a contemporary buzzword. But that would be doing the word – and how we embrace it within our core values at ECSG – a massive injustice. In its simplest form, ethics is a system of moral principles which affect how we all conduct ourselves and pursue our ongoing goals. Essentially, it determines what’s good for individuals. Derived from the Greek word, ethos, which relates to customs, habits, character and disposition.
So, you’re probably now wondering how this translates to what we do here at ECSG?
Our ethics refers to the way in which we deal with our customers. How we choose to work with them, and for them. Our conscience is clean in the knowledge that we’re up front and straight-talking, honest and transparent from the get-go. Providing a welcome and much-need contrast to a claims industry which is often embattled by projecting a bad reputation in many customer’s eyes.
At ECSG we understand moral decisions. We speak the language of right over wrong. It’s all about who we are and what we do. Our team have worked within the claims industry for many years, and we’ve seen our fair share of bad claims handling. We can and are better than that. Not just for our customers, but equally the numerous insurers, brokers and the MGA’s we work with for the benefit of our wider customer base.
Your future journey with us starts by acknowledging our business mantra. Our service provisions build on the foundations of the positive change we wish to bring to this sector. A sector which focuses on technical motor claims handling and allows us to successfully collaborate with our supply chain partners. All to ensure that we help our clients work their way back to their vehicle’s pre-accident condition.
Practicing Ethics in Business Is a Positive and Empowering Place to Be
Ethics improves an organisations reputation, no matter the industry. Not only does it feel good to be part of a business with a great reputation, but when you have a reputation for consistently being ethical in everything you do, and treat employees, customers and supply chain collaborators thoughtfully, then it’s an uplifting and empowering place you find yourself. Having an accident can be stressful and somewhat traumatising, we understand this and are passionate about helping those who need it, no matter where the blame may lie, the type of vehicle or the circumstance of the accident.
Organisations which practice sound business ethics end up prospering, where the more duplicitous fall by the wayside. Admittedly, the laws and regulations are complicated at times. But a lot of trouble can be avoided just by doing what’s morally right.
Back to what ECSG do though. Which is technical motor claims handling. Ethically.
ECSG was born out of the desire to shake up a motor claims management service sector that was ripe for change. We’ve brought the noise in the technical motor claims management service sector we’ve been energising since 2019, dedicated ourselves to this passionate cause. By providing a refreshing alternative to what previously existed, ECSG has said goodbye to unengaging customer services and lack of clarity. And hello to claims intimacy and transparency.
The difference between us and others lies with our focus on customer engagement and commitment to market-leading technology. Fuse these pillars with an enthusiastic and experienced team, together with an accountable supply chain. Core elements that underpin the ECSG culture.
ECSG has already made tangible inroads into a sector which desperately needed a level of claims intimacy and clarity that wasn’t there before. We’re driven by doing the right thing for our customers. It’s as simple as that. If anyone was unhappy, we’d feel it personally. Our successes over the past 2 years have been measured by the levels of customer care and service our team delivers.
ECSG invests our time, technology and team in the whole process; not just one part. We’re fuelled by our desire to afford our customers the very best service, irrespective of who’s to blame. Doing the right thing for the individual, efficiently and personably.
Commitment to Tech and People
While we enthusiastically embrace the very latest technology, we’re not robots. We’re not just a voice on the other end of the phone, either. We’re a team of very real, very experienced motor claims management service sector experts who see things from the policyholder’s perspective, as we set out to redefine 1st and 3rd party capture and processes.
We are the difference. ECSG is a team who share the same view that motor claims should be, ‘just better’. An ethos reflected in our people, who make ECSG better. Not only better, but more ethical too.
Get in touch today to find out more.